Basecone status

It’s all good

Yes. Basecone is up and running normally!

Hmm… not feeling A-okay…

You might experience trouble using Basecone.

March 27, 2020

ISSUE USING INTERNET EXPLORER

11:35

Issue fixed: Basecone works now properly with Internet Explorer again.

08:45

Issue confirmed: Our team is working on a solution and we will keep you informed. We advise you to use another browser (for example Chrome or Firefox).

08:30

First alert: We received the first notifications. Users experience problems with Basecone using Internet Explorer.

Month 00, 2020

TITLE

00:00

Issue confirmed:

00:00

First alert: 

Recente releases

Wij zijn continu bezig met het verder ontwikkelen van onze applicatie en daarom lanceren wij regelmatig een nieuwe versie. Zo werk je altijd met de meest recente features en verbeteringen.

Volg Basecone op Twitter, dan ben je altijd op de hoogte van de laatste Basecone updates en releases.

Incidents in the past

March 18, 2020

MULTIPLE ISSUES RELATED TO TAGGING AND BOOKING

10:00

The issue has been resolved: Everything should be back to normal now.

09:15

Issue confirmed: Our team is working on a solution and we will keep you informed.

07:00

First alert: We received the first notifications. Users might experience problems with (bulk) tagging and splitting documents. It also seems that some customers receive an error while they try to book. Despite the error message the document might be booked in the accounting system.

March 17, 2020

MULTIPLE ISSUES RELATED TO TAGGING AND BOOKING

10:15

Issue fixed: Everything works smoothly again.

10:00

Issue confirmed: Our team is working on a solution and we will keep you informed.

08:00

First alert: We received the first notifications. Users might experience problems with (bulk) tagging and splitting documents. It also seems that some customers receive an error while they try to book. Despite the error message the document might be booked in the accounting system.

March 9, 2020

TAGGED DOCUMENTS DID NOT SHOW IN VALIDATION OVERVIEW

11:15

Issue fixed: Everything works smoothly again.

10:50

Issue confirmed: Our operations team is working on a solution and we will keep you informed. Tagging issues seems to be confirmed and you can experience slowness.

10:45

First alert: We received the first notifications. Our team kicked off the investigation.

March 5, 2020

Booking Documents from Basecone to Unit4 can give problems

11:00

Unit4 Confirms everything is back to normal and booking to Unit4 should work without errors.

10:30

Booking to Unit4 should work better. We wait for confirmation from Unit4.

09:00

First alert: We received the first notifications. Our team kicked off the investigation.

December 6, 2019

BASECONE EXPERIENCES OVERALL SLOWNESS

12:00

Issue itself fixed, documents send by e-mail will slowly arrive in Bassecone in the next few hours. Apologies for the inconvenience.

11:00

Documents that have been tagged will slowly appear at “to be booked”. Documents that are send via e-mail to Basecone are still to be processed.

09:45

Our team is still looking in to this and we are working to solve this problem. Unfortunately we do not know how long this will take us. We will keep you posted.

08:45

First alert: We received the first notifications. Our team kicked off the investigation.

November 18, 2019

BASECONE EXPERIENCES OVERALL SLOWNESS

10:45

Issue fixed: Everything works smoothly again.

10:00

First alert: We received the first notifications. Our team kicked off the investigation.

November 12, 2019

TAGGED DOCUMENTS DID NOT SHOW IN VALIDATION OVERVIEW

09:50

Issue fixed: Everything works smoothly again.

09:15

Issue confirmed: Our operations team is working on a solution and we will keep you informed. Tagging issues seems to be confirmed and you can experience slowness.

08:50

First alert: We received the first notifications. Our team kicked off the investigation.

October 8, 2019

USERS MIGHT EXPERIENCE SLOWNESS

14:15

Issue fixed: Everything works smoothly again.

13:35

Issue confirmed: Our operations team is working on a solution and we will keep you informed. Login issues seems to be solved but you still can experience slowness.

13:30

First alert: We received the first notifications. Our team kicked off the investigation.

September 19, 2019

Twinfield users might experience problems while booking

7:20 (next day)

Issue fixed: The issue has been resolved. Everything should be back to normal now.

11:20

Issue confirmed: The Twinfield operations team is working on a solution and we will keep you informed.

11:10

First alert: We received a first notification. Our team kicked off the investigation.

We continuously monitor the status of Basecone. If there are any interruptions in service, a note will be posted here. We also post notices of scheduled updates here.