Basecone status

It’s all good

Yes. Basecone is up and running normally!

Hmm… not feeling A-okay…

Unit4 users might experience problems while booking

September 5, 2017

Unit4 users might experience problems while booking

09:45 AM CEST

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

07:20 AM CEST

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 confirmed the issue and started working on a solution. 

07:15 AM CEST

First alert: We received a first notification from our partner Unit4. Unit4 kicked off the investigation.

Recente releases

Wij zijn continu bezig met het verder ontwikkelen van onze applicatie en daarom lanceren wij regelmatig een nieuwe versie. Zo werk je altijd met de meest recente features en verbeteringen.

Volg Basecone op Twitter, dan ben je altijd op de hoogte van de laatste Basecone updates en releases.

Incidents in the past

September 5, 2017

Unit4 users might experience problems while booking

09:45 AM CEST

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

07:20 AM CEST

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 confirmed the issue and started working on a solution. 

07:15 AM CEST

First alert: We received a first notification from our partner Unit4. Unit4 kicked off the investigation.

August 28, 2017

Unit4 users might experience problems while booking

08:30 PM CET (August 29)

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

07:45 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 confirmed the issue and started working on a solution. For more information go to Actuele storingen Unit4 Multivers (accounting) online.

06:00 PM CET

First alert: We received a first notification from one of our Unit4 customers. Our team kicked off the investigation.

August 24, 2017

Unit4 users might experience problems while booking

14:45 PM CET

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

14:00 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 confirmed the issue and started working on a solution.

13:30 PM CET

First alert: We received a first notification from one of our Unit4 customers. Our team kicked off the investigation.

August 3, 2017

Unit4 users might experience problems while booking

12:02 PM CET

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

09:22 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 confirmed the issue and started working on a solution.

09:10 PM CET

First alert: We received a first notification from one of our Unit4 customers. Our team kicked off the investigation.

July 24, 2017

Users might experience slowness after tagging documents

 

11:40 PM CET

Issue fixed: We’ve fixed the issue here. All users should be able to work smoothly again.

10:25 PM CET

Issue confirmed: Our Operations Team is working on it. 

10:20 PM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

July 4, 2017

Users might experience some delay in processing documents sent by email

8:40 PM CET

Issue fixed: We’ve fixed the issue here. All users should be able to work smoothly again.

4:40 PM CET

Issue confirmed: Our Operations Team is working on it. In the meanwhile, we recommend to use our upload function in the web application to upload documents.

4:35 PM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

July 3 – July 4, 2017

Twinfield users might experience problems while booking

1:30 PM CET

Issue fixed: All Twinfield users should be able to work smoothly again.

12:10 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Twinfield side. Twinfield has started working on a solution.

11:50 PM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

June 7, 2017

Unit4 users might experience problems while booking

3:50 PM CET

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

1:40 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Unit4 side. Unit4 has started working on a solution.

1:20 PM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

April 6, 2017

Currently is not possible to synchronise with Twinfield

15:35 PM CET

Issue fixed: The synchronisation between Twinfield and Basecone is up and running.

11:20 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Twinfields side. Twinfield has started working on a solution.

10:30 PM CET

First alert: Our Operations Team notices the first signs of slowness. Further investigation kicks off.

February 10, 2017

Basecone is performing slower than usual

10.45 AM CET

Issue fixed: Basecone is performing normally again.

 

7:15 AM CET

First alert: Our Operations Team notices the first signs of slowness. Further investigation kicks off.

December 23, 2016

Unit4 users experiencing problems with booking and synchronisation activities

9.29 PM CET

Issue fixed: We received a message from Unit4 that the issue has been resolved. Everything should be back to normal now.

7:34 PM CET

Issue confirmed: A number of Unit4 users are experiencing problems with booking and synchronisation activities. The investigation has shown that the root cause of the issue is on Unit4’s side. Unit4 is aware and started working on al solution.

5:29 PM CET

First alert: First alert: We received a server notification, there seemed to be a problem according to Unit4. Our team kicked off the investigation.

November 24, 2016

Exact Online users might experience problems while booking

5:00 PM CET

Issue fixed: We received a message from Exact Online that the issue has been resolved. You should now be able to book again smoothly.

2:00 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Exact Online’s side. Exact has started working on a solution.

12:30 PM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

November 16, 2016

Twinfield users might experience some problems with creating suppliers/customers

3:50 PM CET

Issue fixed: We received a message from Twinfield that the issue has been resolved. You should now be able to add new suppliers and customers again.

12:05 PM CET

Issue confirmed: The investigation has shown that the root cause of the issue is on Twinfield’s side. Twinfield has started working on a solution.

11:30 AM CET

First alert: We received a first notification from one of our customers. Our team kicked off the investigation.

We continuously monitor the status of Basecone. If there are any interruptions in service, a note will be posted here. We also post notices of scheduled updates here.