Terms and Conditions
& Service Level Agreement

The following Terms & Conditions and Service Level Agreements apply as of December 9th, 2016. To view and print these PDF-files, you need to have Acrobat Reader installed on your computer.

For users based in The Netherlands and Belgium
(Dutch version)

For users based in The Netherlands and Belgium
(English version)

For users based in the United Kingdom
(English version)

Data Processing agreement

Data Processing Agreement (in english)

Below you will find the previous versions of our Terms & Conditions and Service Level Agreements.

Previous Terms & conditions

Algemene Voorwaarden – v2.0 (for users based in The Netherlands)
Algemene Voorwaarden – v1.2 (for users based in The Netherlands)
Terms & Conditions – v1.6 (for users based in the United Kingdom)

Service Level Agreement

Service Level Agreement v 1.4 (for users based in The Netherlands)
Service Level Agreement v1.7 (for users based in the United Kingdom)

The Super User of your environment is able to verify in the Basecone web application which Terms & Conditions and Service Level Agreement apply to you. Go to user settings by clicking on the puppet-with-tie icon in the top right corner of your screen > click “Office” > click tab “Contact”. Scroll down to the bottom of the page and you’ll find the documents that have been agreed with.